Terms of service
About These Terms
These Terms and Conditions establish the framework for your relationship with Abarana Fine Jewelry and govern every aspect of your experience with our website and products. When you place an order with us, you're entering into an agreement based on these terms, so we encourage you to read them carefully. Abarana Fine Jewelry specializes in creating ethically crafted fine jewelry featuring exclusively lab-grown diamonds, with each piece made to order according to the highest standards of craftsmanship.
Our Products and Commitment to Transparency
Every piece of diamond jewelry we create features lab-grown diamonds, never mined diamonds. These lab-grown diamonds possess identical physical, chemical, and optical properties to mined diamonds, offering the same brilliance and beauty while representing a more sustainable and ethical choice. We're completely transparent about this commitment because we believe our customers deserve to know exactly what they're purchasing.
Our pricing reflects this transparency as well. Every price displayed on our website represents the complete cost you'll pay, including worldwide shipping and all applicable duties and taxes. There are no hidden fees, surprise charges, or additional costs that appear during checkout or upon delivery. The price you see is precisely what you'll invest in your beautiful jewelry.
We strive for absolute accuracy in representing our products through photographs and descriptions, though we acknowledge that actual colors may appear slightly different depending on your monitor settings and lighting conditions. Each piece is individually crafted, which means slight variations in handmade elements only add to the unique character of your jewelry.
Ordering Process and Payment
When you place an order with Abarana, you're beginning a journey that typically requires 5-8 weeks from order placement to delivery. This timeline reflects our made-to-order approach, where skilled artisans create your specific piece after you order it rather than selecting from pre-made inventory. We accept all major payment methods displayed during the checkout process on our website, ensuring convenient and secure transactions for customers worldwide.
Once you successfully place an order, you'll receive a detailed email confirmation that serves as your order receipt and begins our communication throughout the creation and delivery process. This confirmation includes all relevant order details and timeline expectations.
Ring Sizing Services and Support
Understanding that proper ring sizing is crucial for your satisfaction, we offer a complimentary ring sizer that you can order directly from our website before making your purchase. This simple tool helps ensure you order the correct size from the beginning, avoiding potential complications later.
Even with this preparation, we recognize that sizing needs can change or be miscalculated, so we provide one complimentary ring resize per purchase. If you need this service, you'll send the ring back to us using careful packaging while covering the shipping costs to our workshop. We handle the resizing work and return shipping back to you at no charge, though the process requires our standard production timeline.
Some rings, particularly those featuring stones around the entire band, cannot be resized due to their design structure. We always encourage customers to determine their accurate ring size before ordering using our complimentary ring sizer or the detailed sizing methods explained on our website.
Privacy and Data Protection
Your personal information receives protection according to both EU data protection standards and Shopify's comprehensive privacy policies. We collect and process your information only as necessary to fulfill your orders and provide excellent customer service, always in accordance with applicable privacy laws and regulations.
Customer Service and Communication
We pride ourselves on accessible, responsive customer service through multiple convenient channels including our website contact form, active social media presence, and the phone number prominently displayed on our website. Our goal is responding to all inquiries within 24-48 hours, though many receive faster attention.
When disputes or concerns arise, we're committed to resolving them promptly and fairly through direct communication. We encourage customers to contact us directly before seeking external dispute resolution, as we've found that open dialogue typically leads to satisfactory solutions for everyone involved.
Terms Updates and Modifications
These terms operate under Swedish law, with any necessary disputes resolved according to Swedish legal procedures. We reserve the right to update these terms when business practices evolve or legal requirements change, always posting updated versions on our website with clear effective dates. Your continued use of our services after updates constitutes acceptance of the modified terms.
If any individual provision of these terms becomes unenforceable, all remaining provisions continue in full force and effect, ensuring that our fundamental agreement remains intact.
Contact and Support
Questions about these Terms and Conditions receive prompt attention when directed through any of our customer service channels listed on our website. Whether you need clarification about policies, assistance with orders, or support with any aspect of your Abarana experience, our team stands ready to help.
By placing an order with Abarana Fine Jewelry, you acknowledge that you have read, understood, and agree to these Terms and Conditions in their entirety.
Last updated: 2025/08/09